We welcome dog-lovers and their well trained pets. Our hotel
is the ideal
place to enjoy an adventure vacation in the company of your beloved
dog or mascot.
a Jungle Pet-Friendly Resort, we caters to your needs and
understands how important is to share your life and vacations with
your best friend. Spend
time with your dog exploring ancient sites, running or playing fetch
in our extensive gardens and vast jungle trails, relaxing in your
room terrace of even swim in a
rural cenote away from the tourist crowds; just check our "activities
page for some great outdoor ideas and places to visit."
"FABULOUS VACATION TIME, FUN
ACTIVITIES, MARVELOUS MEMORIES."
a responsible pet-owner you must call or
write us in advance to
make sure your mascot’s breed and behavior training do match
our pet-friendly policies before reserving your stay. As a pet-friendly boutique hotel and sustainable
retreat, Hacienda Chichen Resort offers mascots and their human
companions a variety of activities to be enjoyed together.
Besides snoozing on a lazy afternoon, dogs love walking, running and
playing fetch in our extensive gardens.
our Stay Offers here.
pet-owners need to have their mascots on a leash at all times to
ensure the safety and enjoyment of all guests; former pet-owner
clients with excellent trained pets that obey vocal
may walk their mascots off leash only after the hotel issues them a
“well-behaved dog certificate”. There are countless smells and
animals (deer, iguanas, armadillos,
rabbits, etc.) in the Hacienda Chichen gardens that may tempt your
mascot to run off, so be mindful of your petís obedience and habits.
If you like
and star-gazing you should
bring your bins! There is plenty to
keep your pet engaged and interested even if on a leash while
need to understand that the hotel is relaying on their “word” that their dogs are well socialized, well mannered, and
capable of being in public areas without endangering any other
animal or human being.
Please do not
attend to bring a pet that has shown signs of aggression of any
type or is "mildly" bully; doing so jeopardizes your stay at our
hotel as we will immediately ask you to leave for the safety of
our other guests, staff and animals.
It is important that as a pet owner, you
understands that you are totally required to have full control of
your dog or mascot behavior and that you are entirely liable for any
wrong doing of your dog/mascot during your stay at Hacienda Chichen
PET STAY RATES:
dogs stay fee USD $30 per night plus tax / Mid-size dogs stay fee
USD $40 per night plus tax / Large
dogs stay fee will be determined by the bread and weight of the dog,
confirmation upon request only.
Our hotel allows only well behaved and trained dogs, your mascot
must stay at all times with you the owner.
First time dog-guests need to have their dog-leash at all times
outside their pet-friendly room, even when relaxing in your
Both your pet and you must respect and follows our pet-friendly
hotel policies and requirements to ensure non-pet-owner guests enjoy
their stay while you visit us with your dog or mascot. If your
dog qualifies, you can bring him for a weekend or a week vacation
and if your dog behaves as requested, then you can enjoy many
dog-friendly privileges in your future visits.
or Dog-Owners need to agree to all of
Hacienda Chichen Resort's Pet-friendly
policies and regulations
Pre-requirements: Dog owners and pet-lovers need to inform us the breed,
sex, age, weight, size, temper, training level, etc. of the dog they
plan to bring). Upon acceptance
of the reservation, pet-owners need to pre-paid their no-refundable
booking and abide by our pet-friendly policies and regulations. As
a pet owner you need to accept to leave the property in the event the hotel ask you
if your pet shows disruptive behavior, lack of
control, or any other situation that may endanger other guests and
Dog owners need to write, signed
and send scan copy of their letter of agreement that they understand
fully they are totally liable for their mascot behavior, wrong
doings, and needs while staying at the hotel and being around other
guests, staff, and visitors to the property. Such letter is to be
emailed upon reservation and is to be brought (the original signed
document) to the front-desk for the check in process to begin. No
pets will be allowed in the hotel property without a pre-booked
reservation and letter of acceptance of such agreement signed by the
owner and the hotel.
Upon acceptance, a pet-friendly
booking will be charged an additional fee per night stay per (dog)
or mascot. Check our Pet Rates.
Large dog breed
owners need to exercise extra control on their mascot and will be
only permitted to book the pre-designed pet-friendly rooms that have
a private security fence. Large dog breed owners need to have
special care to secure their pets at all times to ensure other
guests comfort. Small dog breed owners may reserve regular hotel
rooms without a special security fence.
First time pet
owners are requested to have their dog on a leash when out of their
room and especially when other guests are in the area. Leashes,
tags and collars need to be brought by dog owners to ensure his/her
pet is secured and others are safe. Pet owners need to be
respectful of other guests’ right to request the dog or mascot is
not near them, there is a special dog-friendly open terrace where
dog-lovers are served meals, bar treats, and can enjoy a smoke and
free WiFi services.
Only Former guests' pet owners may have our
hotel issue a special permit and the dog's “Well-Behaved Dog
Certificate” to walk without a leash in public areas but always
needs to be under the owners’ personal supervision.
Such card will be issued at the front desk only to former dog-owner
clients that we know their dogs can be trusted around other guests
and staff; such special treat needs to be taken with a responsible
understanding that the owner is liable for his/her dog or mascot
Pet owners must
pick up after their pets. Pet “clean-up bags” can be brought
from home or you may buy a role at the hotel’s boutique at a charge.
barking is allowed at any time. Dogs may bark, as it is their
nature, but constant disruptive barking dogs are requested to leave
the hotel for the sake of other guests’ tranquility.
encouraged to bring their own pet bedding or similar products such
as food, food bowls, etc. Toys are also important for your dog
to be comfortable and adapt to the new environment.
Two weeks prior to arrival
you can request us to help you with your pet needs such as bedding
and food / water bowls, and dry food for an extra charge (please
check if your mascot’s own food brand and needs are available at the
hotel’s pet-food-catering service list).
For the enjoyment of future guests,
pets are not allowed on any of the hotel’s furniture or beds.
At the time of booking, pet owner needs to email a
scan copy of the following health documents:
If the pet is
under 3 months of age, it requires a Health Certificate.
(at check in we will make copies for our records)
If the pet is
older than 3 months of age, you are required to bring his/her Health
Certificate and Vaccination Card (at check in we will make
copies for our records) from your veterinarian at home, specifying
the application of rabies vaccine with a validity no longer than 1
Make sure your dog’s health and
vaccination records states that your veterinarian has administered an
external parasite medication mentioning the brand given, such as
Frontline, and that your pet is “free from parasites, fleas, ticks,
dog or pet original health certificate and vaccination card must be
presented at your check-in, no exceptions will be allowed. Failing
to bring such health requirement will prevent the client from
staying at the hotel and all room reservation fees and charges will
Please do not bring a pet that has shown signs of
aggression or is a bully. We welcome only friendly well behaved
mascots and hope you helps us ensure your enjoying the hotel as well
as help us ensure other guests enjoy their stay and experiences
within our property.
Remember that you
agree to leave the hotel promptly if your pet is disruptive and is
not following our pet-behavior full requirements; we hope we
will not need to request you to leave at any time, but do keep in
mind that the hotel reserves the right to ask you to leave and that
you the pet owner are liable for your mascot’s behavior and
Enjoy fully the Magic and Beauty of
Itza. Experience our world.
yourself with our green hotel services, rooms, and sustainable
activities by browsing our site. Plan your Chichen Itza
vacation days with our
special vacation offers, and
one night rates.