HACIENDA  CHICHEN PET-FRIENDLY HOTEL
 OUR PET - DOG FRIENDLY SERVICES AND POLICIES:

We welcome dog lovers and pet-friendly Hacienda Chichen has designed the perfect room for you and your beloved pet friend to be our guests! This is the only Pet-friendly Green Boutique hotel among Chichen Itza hotels in Yucatan, and we are proud to be serving dog-owners and pet-friendly guests.

Pet lovers find our hotel a truly joyful vacation spot to share with their beloved mascot, mainly "man's best friend: dogs." This is the ideal adventure vacation getaway for you to spend time with your dog exploring, running, and even going to swim in a rural cenote away from the tourist crowds; just check our "activities page for some great outdoor ideas and places to visit." 

Our hotel not only allows well behaved and trained dogs to stay with their owners, but encourage you to bring him for a weekend treat or a week stay, this is a paradise to enjoy and explore with your dog.  All we ask of you both is to  respect and follows our pet-friendly hotel policies and requirements.

Hacienda Chichen Resort offers you a private gated patio: Catherwood 28 Master room, with a super King size bed, large bathroom, ample interior space for your dog to sleep, rest, and play. This Master room overviews a private garden with plenty of space for pet lovers to enjoy your stay fully.  To ensure non-pet-lover guests enjoy their stay while you visit us with your dog, we request all pet owners to follow our required pet room booking reservation's policies and in-house rules, so please read carefully this article, it gives you full information and guidelines. View our Stay Offers here.

As a responsible pet-owner you must call in advance and speak to us to make sure your mascot’s breed and behavior training is suitable match with our pet-friendly policies before making your reservation.  As a pet-friendly boutique hotel and sustainable retreat, Hacienda Chichen Resort is Chichen Itza's top green eco-cultural hotel and the only one offering friendly mascots and their human companions a variety of activities that can be enjoyed together. Besides snoozing on a lazy afternoon, dogs love walking, running and playing fetch in our extensive gardens.

There are several options for walking, running, playing and exploring within the hotel premises plus our Nature Reserve offers nature paths and trails where dog-owners may wish to allow their mascot some  good exercise time. Within the hotel main gardens and guestroom walking paths, first time guests and pet-owners can enjoy a walk with their leashed pets. 

First time pet-owners need to have their mascots on a leash at all times to ensure the safety and enjoyment of all guests; former pet-owner clients with excellent trained pets that obey vocal commands may walk their mascots off leash only after the hotel issues them a “well-behaved dog certificate”.  There are countless smells and animals (deer, iguanas, armadillos, birds, rabbits, etc.) in the Hacienda Chichen gardens that may tempt your mascot to run off, so be mindful of your pet’s obedience and habits. If you like birding and star-gazing you should bring your bins! There is plenty to keep your pet engaged and interested even if on a leash while exploring.

Pet owners need to understand that the hotel is relaying on their “word” that their dogs are well socialized, well mannered, and capable of being in public areas without endangering any other animal or human being.  Please do not attend to bring a pet that has shown signs of aggression of any type or is mildly bully; doing so jeopardizes your stay at our hotel as we will immediately ask you to leave the property for the safety of all other guests, staff and animals.

It is important that as a pet owner, you understands that you are fully required to have total control of your dog or mascot behavior and that you are entirely liable for any wrong doing of your dog/mascot during your stay at Hacienda Chichen Resort. 

PET STAY RATES: Small dogs stay fee USD $30 per night plus tax /  Mid-size dogs stay fee USD $40 per night plus tax / Large dogs stay fee will be determined by the bread and weight of the dog, confirmation upon request only.

Also, pet owners need to agree to the following Pet-friendly policies and regulations in order to stay at Hacienda Chichen Resort:

1.       Pet-Friendly Reservation Pre-requirements: Dog owners and pet-lovers need to express their wish to reserve a pet-friendly room to our reservation center prior to booking their stay.  Please do indicate exactly the type of pet that will be brought to the hotel during your stay (breed, age, weight and size, temper, training level, etc).  Upon acceptance of the reservation, pet-owners need to pre-paid their no-refundable booking and abide by our pet-friendly policies and regulations; also accept to leave the property in the event the hotel ask you as the pet owner due to your pet’s disruptive behavior, lack of control, or any other situation that may endanger other guests and staff. 

2.       Dog owners need to write, signed and send scan copy of their letter of agreement that they understand fully they are totally liable for their mascot behavior, wrong doings, and needs while staying at the hotel and being around other guests, staff, and visitors to the property. Such letter is to be emailed upon reservation and is to be brought (the original signed document) to the front-desk for the check in process to begin. No pets will be allowed in the hotel property without a pre-booked reservation and letter of acceptance of such agreement signed by the owner and the hotel.

3.       Upon acceptance, a pet-friendly booking will be charged an additional fee per night stay per (dog) or mascot. Check our 2012 Pet Rates.

4.       Large dog breed owners need to exercise extra control on their mascot and will be only permited to book the pre-designed pet-friendly rooms that have a private security fence.  Large dog breed owners need to have special care to secure their pets at all times to ensure other guests comfort. Small dog breed owners may reserve regular hotel rooms without a special security fence. 

5.       First time pet owners are requested to have their dog on a leash when out of their room and especially when other guests are in the area. Leashes, tags and collars need to be brought by dog owners to ensure his/her pet is secured and others are safe.  Pet owners need to be respectful of other guests’ right to request the dog or mascot is not near them, there is a special dog-friendly open terrace where dog-lovers are served meals, bar treats, and can enjoy a smoke and free WiFi Internet services.

6.     Only Former guests' pet owners may have our hotel issue a special permit and the dog's “Well-Behaved Dog Certificate” to walk without a leash in public areas but always needs to be under the owners’ personal supervision.  Such card will be issued at the front desk only to former dog-owner clients that we know their dogs can be trusted around other guests and staff; such special treat needs to be taken with a responsible understanding that the owner is liable for his/her dog or mascot doings.

7.       Pet owners must pick up after their pets.  Pet “clean-up bags” can be brought from home or you may buy a role at the hotel’s boutique at a charge.

8.       No disrupting barking is allowed at any time. Dogs may bark, as it is their nature, but constant disruptive barking dogs are requested to leave the hotel for the sake of other guests’ tranquility.

9.       Guests are encouraged to bring their own pet bedding or similar products such as food, food bowls, etc.  Toys are also important for your dog to be comfortable and adapt to the new environment.  

10.    Two weeks prior to arrival you can request us to help you with your pet needs such as bedding and food / water bowls, and dry food for an extra charge (please check if your mascot’s own food brand and needs are available at the hotel’s pet-food-catering service list). 

11.    For the enjoyment of future guests, pets are not allowed on any of the hotel’s furniture or beds.

12.   At the time of booking, pet owner needs to email a scan copy of the following health documents:

a.       If the pet is under 3 months of age, it requires a Health Certificate.  (at check in we will make copies for our records)

b.       If the pet is older than 3 months of age, you are required to bring his/her Health Certificate and Vaccination Card (at check in we will make copies for our records) from your veterinarian at home, specifying the application of rabies vaccine with a validity no longer than 1 year.

c.       Make sure your dog’s health and vaccination records states that your veterinarian has administered an external parasite medication mentioning the brand given, such as Frontline, and that your pet is “free from parasites, fleas, ticks, etc.”
 

The dog or pet original health certificate and vaccination card must be presented at your check-in, no exceptions will be allowed. Failing to bring such health requirement will prevent the client from staying at the hotel and all room reservation fees and charges will be non-refundable.  

Remember that you agree to leave the hotel promptly if your pet is disruptive and is not following our pet-behavior  full requirements; we hope we will not need to request you to leave at any time, but do keep in mind that the hotel reserves the right to ask you to leave and that you as the mascot owner are liable for your mascot’s behavior and all wrong doings. 

Please do not bring a pet that has shown signs of aggression or is a bully.  We welcome only friendly well behaved mascots and hope you helps us ensure your enjoying the hotel as well as help us ensure other guests enjoy their stay and experiences within our property. 

HACIENDA CHICHEN UNIQUE PET-FRIENDLY SERVICES:

During your visit to Chichen Itza, you and your dog or pet can stay at Hacienda Chichen and plan to visit other tourist areas nearby. You also may need a "dog-sitter" and we will do our best effort to support you by helping you match our staff friendly nature with your needs So you can count on supervised short periods of time (no more than three hours) if your pet befriends one of our guys, you can request this service at a small charge, all money goes directly to the staff you contract directly. The Hacienda Chichen and its owners are not liable for any incident during such service time as it is all between you and our off duty staff.

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